Terms of use of the store

Payment:

1. All prices in the LEDakcijas.lv shop are inclusive of 21% value added tax.

We serve both natural and legal persons.

2.

3. When placing an order through this website, filling in the required data, specifying the type and quantity of goods to be ordered, a prepaid invoice will be automatically prepared and sent to you. You have the option to pay for the goods using the payment tools incorporated in the Online Shop, by bank transfer or by cash or credit card upon collection of the goods in the shop. The invoice is made electronically and is valid without signature. Once payment has been received, we will send you a delivery note electronically and inform you of the status of your order both electronically and by text message to the mobile phone number provided. The Seller shall ensure delivery of the goods within 14 days of receipt of payment for the goods, the delivery time to be agreed with the Buyer.

The Buyer shall have the right to withdraw from the Goods within 14 calendar days of receipt of the Goods by sending a letter of withdrawal to the Seller. The Seller shall send the form of the cancellation letter to the Buyer by e-mail at the Buyer's request. The Buyer shall return the Goods to the Seller within 7 days of the date of the letter of withdrawal. Any costs incurred in returning the goods to the Seller shall be borne by the Buyer.

5. Article 12, paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal". The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold the refund fee in the event that the goods have been damaged by negligent handling or failure to follow the instructions during use, if the original packaging of the goods has been lost or if the packaging of the goods is substantially damaged.

By entering the necessary information when placing an order, the Buyer confirms that he/she is familiar with and agrees that the data provided by him/her shall be used to enable the Seller to accept the Buyer's order and to deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees to receive notifications related to the processing of the Buyer's order to the e-mail address provided.

Delivery of Goods:

You will be able to select the most convenient and nearest delivery location or point during the order placement process. You will be able to easily view all the nearest delivery locations on a map or select delivery to the delivery address you have provided.

Delivery will be automatically formed as soon as we have received payment for your purchase.

We can fulfil 97% of all orders received immediately and ensure the fastest possible delivery, handing over the prepared parcel to the courier on the day payment is received.

After that, the speed of delivery depends on the courier service provider.

We work with Omniva parcel machines, post office parcel machines, Latvijas Pasts post offices, Circle K petrol stations, as well as Venipak courier delivery to your address.

1.

2. Delivery at all OMNIVA and CIRCLE K kiosks EUR 2.49.

3. Riga and Riga region, rest of Latvia EUR 5.99.

For further questions please contact veikals@ledakcijas.lv or call +371 200 22 881.

Return/exchange/warranty

If the product ordered from LEDakcijas.lv online store is not as described, the quality is unsatisfactory or the product does not meet the specified parameters, you can return or exchange it within 14 days from the date of receipt of the parcel. You can return the goods together with the delivery note, the purchase document and a statement of the reasons for returning the goods. You must return the goods to the shop/office in Riga, Cesvaines iela 15A, LV-1073 by yourself or by courier.

Upon receipt of the goods returned by the customer, the following conditions will be assessed:

The returned goods must not be used.They must be in the original packaging sent by the seller.

The goods must be packaged in a way that prevents damage. If you choose to send by courier, the goods must be packed securely to prevent damage during delivery.

If you choose to return the goods via Omniva parcel services, please call the info phone number in the contact details in advance and check with the company which parcel service/packaging point you intend to send the returned goods to.

Once we receive the returned parcel, we will inspect the goods and refund the full amount or send another parcel instead, as agreed with the buyer.

Please indicate the following address when returning the goods:

Cesvaines iela 15A, Riga, LV-1073 Tel +371 200 22 881

If the Seller determines that the Customer has used the goods and they are no longer in 100% saleable condition and appearance, no refund will be issued. If the conditions have been complied with, the Seller is obliged to refund to the Consumer the amount of money paid for the goods, items or services up to the date of termination of the contract immediately and no later than 30 days from the date of receipt of the Consumer's written cancellation. The manufacturer, seller or service provider shall be entitled not to refund the amount paid by the consumer for the good or thing until the consumer has returned the good or thing or has provided documents confirming the return or dispatch of the good or thing.

Returns:

an application for the exchange of goods for another product

an application for a refund

you will receive your money within 1 week of returning the goods (excluding delivery charges). The cost of returning the goods - postage, courier or transport - must be borne by the customer

We will look into the problem and agree on the best solution for you. The goods will not be replaced or repaired if the damage is caused by non-observance of the instructions and terms of use.

Return/exchange/warranty

If the product ordered from LEDakcijas.lv online store is not as described, the quality is not satisfactory or the product does not comply with the specified parameters, you can return or exchange it within 14 days from the date of receipt of the shipment. You can return the goods together with the delivery note, the purchase document and a statement of the reasons for returning the goods.The goods must be returned to the store/office in Riga,Cesvaines iela 15A,LV-1073 on your own or by courier.

Upon receipt of the goods returned by the customer, the following conditions will be assessed:

• The returned goods must not be used.They must be in the original packaging sent by the seller.
• The goods must be packed in a way that prevents damage.If you choose to send by courier, the goods must be packed securely to prevent damage during delivery.
• If you choose to return the goods via Omniva parcel service, please call the contact number in the contact details and confirm with the company which parcel service/packaging point you intend to send the returned goods to.
• As soon as we receive the returned parcel, we will inspect the goods and refund the full amount or send another parcel instead, as agreed with the buyer.
• Please indicate the following address when returning the goods:

Cesvaines iela 15A,Rīga,LV-1073 Tel.+371 200 22 881

If the Seller determines that the Customer has used the goods and they are no longer in 100% saleable condition and appearance, no refund will be issued. If the conditions have been complied with, the Seller is obliged to refund to the Consumer the amount of money paid for the goods, items or services up to the date of termination of the contract immediately and no later than 30 days from the date of receipt of the Consumer's written cancellation. The manufacturer, seller or service provider shall be entitled not to refund the amount paid by the consumer for the good or thing until the consumer has returned the good or thing or has provided documents confirming the return or dispatch of the good or thing.

Returns:

• application for exchange of goods for another product
• application for a refund
• you will receive your money within 1 week of returning the goods (excluding delivery charges). The cost of returning the goods - postage, courier or transport - must be borne by the customer
• We will look into the problem and agree on the best solution for you. The goods will not be replaced or repaired if the damage is caused by non-observance of the instructions and terms of use.

Privacy Policy

Contents

1. Introduction
2. What is personal data
3. Purpose of processing personal data
4. Lawfulness of processing personal data
5. Processing of special categories of personal data
6. Website visits and cookie processing
7. Notifications
8. Recipients of personal data
9. Duration of storage of personal data
10. Data security
11. Your rights
12. How to contact us

1. Introduction

EverEco Limited Liability Company (hereinafter referred to as "we" or "EverEco") is a commercial company registered in the Republic of Latvia, engaged in the sale of consumer non-food products. We currently have stores in Riga. In addition, within the framework of cooperation agreements concluded with leasing companies, we, as a cooperation partner, offer to arrange leasing transactions for the purchase of goods.

2. What is personal data and how do we process it

Personal data is any information relating to an identified or identifiable natural person (data subject). Personal data includes any information of any kind by which a person can be identified, directly or indirectly, such as that person's name, personal identification number, home address or physical location, factors specific to that person's physical, physiological, genetic, mental, economic, cultural or social identity, and other similar information which identifies that person and allows that person to be identified, directly or indirectly.

With respect to your personal data, we are the data controller, which determines the purposes and means of the processing of personal data, except for the processing of leasing transactions, where we act as a data processor pursuant to an agreement with the leasing company.

Purpose of the processing of personal data

We process personal data for the following purposes:

Registration of regular members.
Membership in our shopping club gives members the opportunity to purchase goods at a discount, take advantage of special offers, as well as to take advantage of special offers from our partners. To register as a member and receive a membership card, we ask for your name and telephone number. We need these details to identify and contact club members. Without providing these details, membership of the club is not possible. By completing the registration application, the club member can opt-in to receive commercial communications. If the club member has agreed to receive commercial communications, we will send them via the method of communication indicated by the club member.

Sale of goods.
For this purpose, we collect personal data only if the goods are purchased through an online shop, or payment for the goods is made by bank transfer or collection of the goods is made by proxy, or the customer pays for the purchase in cash for an amount exceeding EUR 1500.00. In this case, we process the personal data in order to identify the customer and to prepare the payment document (in the case of payment by bank transfer); to submit a declaration to the State Revenue Service (in the case of cash payment) or to identify the person who is authorised to receive the goods on behalf of another person. Personal data is also processed in other cases related to the sale of goods - for example, if the buyer approaches us with a claim for non-conformity of the goods with reference to the Consumer Rights Protection Act; for the administration of payments, including the recovery and collection of debts (if the goods were purchased postpaid), for the handling and processing of buyer claims, and in similar cases.

Delivery of Goods.
If the Customer wishes to have goods delivered, we ask for the Customer's name, delivery address and telephone number for this purpose. If we choose to deliver the goods using the services of a third party, we pass this data to the service provider.

Lotteries.
The purpose of processing the personal data of Lottery participants is to organise and implement the Lottery in accordance with the Lottery Rules, identify Lottery participants, determine and award Lottery winners, and provide information about the Lottery. The basis for processing the personal data of Lottery participants is the consent of the Lottery participant to participate in the Lottery. In particular, consent to participation in the Lottery shall be deemed to be consent to the processing of their personal data in the manner and to the extent set out in this Annex. Without consent to the processing of your personal data, participation in the Lottery is not possible.

Video surveillance.
For security and surveillance purposes, video surveillance is carried out on our premises and grounds and for the protection of our property and that of our customers. CCTV recordings are kept for a maximum of 30 days. After this period, we delete these recordings, unless the CCTV recordings have been previously requested by the competent state or local authorities or no criminal offences have been detected. In this case, the duration of the retention of the video recordings shall be determined as necessary.

Requests.
Upon receipt of a relevant request, we provide information to public administration authorities and subjects of operational activity in the cases and to the extent specified in the regulatory enactments.

Leasing transactions.
In this area, we act as a personal data processor in accordance with the cooperation agreement concluded between us and the leasing company. We process personal data on behalf of the respective leasing company, this processing being carried out strictly in accordance with the concluded cooperation agreement and in accordance with the instructions of the data controller, i.e. the leasing company.

Recruitment.
We process the data of persons who have expressed their willingness to apply for vacancies in our company. The data collected during the recruitment process is used only to assess the suitability of the applicant for the position (qualifications, experience, etc.). We do not request data that is not relevant to the performance of the job or not related to the suitability of the applicant for the job. We also do not request information that is not necessary for the assessment of suitability for the position, nor do we comply with the restrictions on requesting information set out in the Labour Law. We only obtain references from previous jobs on condition that the applicant has given prior written consent. Applicants' personal data is processed in accordance with the terms and conditions set out in this policy.

Other cases.
We process personal data in specific cases not specified above, informing the data subject of the purpose of the processing at the time of obtaining the data. For example, from time to time we organise surveys, customer days, and similar events where personal data may be processed. Processing of personal data is also carried out in exceptional circumstances to protect the vital interests of the data subject or a third party.

4. Lawfulness of the processing of personal data

We process personal data solely for lawful purposes, i.e. where at least one of the following grounds is established:

- the processing of personal data is necessary for the performance of a contract to which the data subject is a party or, where the data subject is a contact person, representative, attorney or similar of a party to the contract, or for the performance of measures at the request of the data subject prior to entering into the contract;

- processing is necessary for the pursuit of our legitimate interests or those of a third party, except where the interests or fundamental rights and freedoms of the data subject which require the protection of personal data override such interests of ours, in particular where the data subject is a child;

- the data subject has given his or her consent to the processing of his or her personal data for one or more specified purposes;

- processing is necessary for compliance with a legal obligation to which we are subject;

- processing is necessary to protect the vital interests of the data subject or of another natural person.

5. Processing of special categories of personal data

Special categories of personal data are data revealing an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership, and genetic data, biometric data for the purpose of unique identification of an individual, health data or data concerning an individual's sex life or sexual orientation.

As a data controller, we do not process special categories of data of our customers. The only exception to this may be if the processing is necessary to protect the vital interests of the customer (e.g. due to a sudden deterioration of the customer's health, it is necessary to call an ambulance, and similar emergency situations).

In the cases provided for by the Labour Law and other laws and regulations, we process special categories of data of applicants for vacancies in our company. For example, we have the right to request that an applicant undergoes a medical examination to ascertain his/her suitability for the intended job.

With regard to the processing of leasing transactions, we process certain special categories of personal data on behalf and in the interests of the leasing company as data controller. For example, in relation to the amount of income, details of pensions and benefits received may be requested, which in turn may directly or indirectly indicate the health status of the data subject.

6. Visits to websites and processing of cookies

The ledakcijas.lv website uses cookies. Cookies are small alphanumeric files that we store in your browser or on your device's hard drive. There are different types of cookies that we use for different purposes; however, in general, cookies help us to distinguish you from other users of the website. This enables us to make it easier for you to use our website and to improve our website. You can block the use of cookies at any time by activating your browser settings, which allow you to refuse the use of some or all cookies. However, if you block the use of cookies, parts of the website may not be accessible or may not function properly. The Cookie Policy is available here: https://ledakcijas.lv/sikdatnu-politika, ledoutlet.ee, ledoutlet.lt

Our website may contain links to third party websites. These third parties have their own privacy policies, which are in no way affiliated with us. Evereco Ltd is not responsible for the terms of use of these websites and their privacy policies.

7. Notices

We send commercial notices about the services offered by ledakcijas.lv and other types of notices and reminders to our customers only if it is permitted by law, regulation or the customer's explicit consent has been obtained.

Clients have the right to opt-out of receiving notifications and reminders at any time by sending an opt-out notification to the e-mail address info@ledakcijas.lv;

8. Recipients of personal data

We use services provided by third parties to assist us in the conduct and administration of our business. These third parties include credit institutions in connection with the settlements to be made; our information technology and database maintenance and administration service providers; cloud computing service providers; legal, accounting and auditing service providers; debt collection companies; providers of document copying, scanning and destruction services; third parties through whom we send out commercial and other communications and information; a security company that has access to CCTV footage; third parties that provide prizes in our competitions and sweepstakes; third parties that conduct customer surveys on our behalf and compile the results of those surveys. In each specific case, we only provide the data processor with the amount of your data that is necessary for the purpose and task in question. The data is processed only for that purpose and task and is protected in accordance with the requirements of the Regulation and other applicable laws and regulations. After the purpose or task has been achieved, your data will be permanently deleted, with an audit trail of the deletion.

In addition to the above, we transfer your data to the parties provided for in external laws and regulations in the manner and to the extent provided for in the relevant laws and regulations (e.g. the State Revenue Service, law enforcement authorities, courts, etc.). We may also transfer your data to third parties in the cases provided for in the laws and regulations for the protection of our legitimate interests (e.g. in court proceedings for debt recovery, etc.).

9. Duration of storage of personal data

We store your data for no longer than is necessary for the purposes of processing. The data is kept for as long as:

- the agreement or contract concluded between us is valid and as long as either party to the agreement or contract can exercise its legitimate interests (e.g. to submit claims and applications, to bring legal proceedings, etc.);

- the processing is necessary to enable us to comply with legal obligations to which we are subject;

- processing is necessary to protect your vital interests or those of a third party;

- your consent to the processing of your personal data is valid, unless there is another lawful basis for processing your personal data.

Once the above circumstances cease to apply, your personal data will be permanently deleted.

10. Data security

We take a responsible approach to the security of your personal data. ledakcijas.lv has taken the necessary measures to ensure adequate protection of personal data. We use various technologies and procedures to ensure the security of personal data storage in order to protect your personal data from unlawful access, use or disclosure. However, please note that no data transmission over the Internet can be guaranteed to be absolutely secure. Please assess on a case-by-case basis the risks related to the confidentiality of the information that you will have to bear if you decide to transmit any information containing personal data to us via the Internet.

11. Your rights

The Regulation provides a number of rights which you can exercise at any time by contacting us. We undertake to ensure that you are able to exercise these rights and comply with your obligations as a data controller or processor under the Regulation and other laws and regulations.

You have the right to obtain confirmation from us as to whether or not your data is being processed and, if it is being processed, to access your data and obtain the following information about it: the purposes of the processing; the categories of personal data; the recipients of the personal data; the duration of the storage of the personal data or the criteria for determining the duration of the storage.

You have the right to ask us to correct your data if it is inaccurate.

You have the right to request the erasure of your data and we will comply with this request without delay if at least one of the following conditions applies:

- the data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;

- you withdraw your consent to the processing and there is no other lawful basis for the processing;

- the processing is based on our legitimate interests or the legitimate interests of a third party, there is no overriding legitimate ground for the processing;

- you object to the processing of your data for direct marketing purposes;

- the data have been unlawfully processed;

- to comply with a legal obligation imposed on us by law or regulation;

- where your data was collected in connection with the offering of information society services.

You have the right to request that we restrict the processing of your data. We will comply with this request without delay if at least one of the following circumstances applies:

- If you contest the accuracy of the data, for a period during which we can verify the accuracy of your data;

- if the processing is unlawful but you object to the erasure of the data and request instead that the use of the data be restricted;

- we no longer need your data, but you need it to assert, exercise or defend legal claims;

- you have objected to the processing of your data based on our legitimate interests or those of a third party, pending verification that our legitimate grounds do not override your legitimate grounds.

You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data based on our legitimate interests or those of a third party. In such a case, we will no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

As stated above, you have the right to request the restriction of the processing of your data and to object to processing. However, please note that if the exercise of this right results in us not being entitled to take the relevant action, this may make it impossible or restrict your ability to achieve the desired result. Therefore, please contact us to clarify any questions and to remove any ambiguities before deciding to restrict or object to the processing of your personal data and to make an informed decision.

If you believe that your personal data is being processed unlawfully, unreasonably or otherwise in breach of the Regulation or other laws or regulations, or if you have any concerns or questions about the processing of your personal data, please do not hesitate to contact us with your request, application or complaint. We will answer any questions you may have and rectify any mistakes we may have made.

If you believe that your personal data is being processed unlawfully, unreasonably or otherwise in breach of the Regulation or other laws or regulations, you have the right to lodge a complaint with the Data Inspectorate.

12. How to contact us

You can contact us:

- in writing, by sending correspondence to EverEco SIA at Cesvaines iela 15a, Riga, LV-1073;

electronically, by e-mail info@ledakcijas.lv;

CONTACTS:

EverEco SIA

Shop/Office/Warehouse:

Cesvaines iela 15A,

Riga LV-1073, 1st floor

VAT Reg.No:LV40103688747

Bank: AS Citadele banka

IBAN account No:account LV06PARX0016588810002

SWIFT code: PARXLV22

Phone: +371 200 22 881

E-mail: info@ledakcijas.lv